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Privacy Policy

Company and its employees are committed to collecting and storing your personal data according to the strictest international standards and applicable regulations to ensure its safety and proper handling.

It is our intention to keep you informed about how the data we collect from you is used and stored. Changes have been made to this Privacy Policy to ensure its compliance with the General Data Protection Regulation (GDPR).

This Privacy Policy describes the data processing methods used by our Company and the options you have regarding how we handle your information. Company has every intention of offering detailed and accurate information on the use of cookies to allow every person accessing our website to make an informed decision about the storage of such files on their device.

If you ever have any questions, concerns, or suggestions regarding the data we collect from you, or general questions about our services, please do not hesitate to contact us at support-en@22bet.com.
Should you become concerned about the use of cookies on any of the pages of our website, please feel free to send detailed information about it to us at support-en@22bet.com.

PRIVACY

Company as a company, it undertakes to keep the data it is entrusted with completely secure. This Privacy Policy explains exactly how we collect your information when you choose to use our services, as well as how we use it afterward.


This Privacy Policy will be agreed between you and Company (hereinafter “We”, “Us” or “Our”, if applicable). Please note that by using our website and its services, you are acting as a party to this Privacy Policy.


This Privacy Policy may be amended from time to time. You can keep informed of those changes by checking our websites and platforms. It is your responsibility to check our Privacy Policy and stay informed about the latest amendments.

CONSENT TO HAVING YOUR PERSONAL DATA PROCESSED

YOUR RIGHTS AS A DATA SUBJECT

 

The company begins processing your personal data only after your express approval. You agree that this approval constitutes your informed, explicit, and freely given consent (hereinafter referred to as “consent”) to process your personal data according to this Privacy Policy.


Your Consent to the processing of your personal data may be granted by you or a representative appointed by you in any of the following ways:
– In written form, in which case, your consent must contain the following:
 

  • first name, last name, and patronymic (if applicable), residential address, number of the document used to identify the data subject, as well as the document’s date of issue and issuing authority
  • in case consent is given by a representative, a notarized power of attorney, or another document that confirms the relevant authority of the representative
  • the postal address of the Company to receive the consent granted by the data subject
  • the purposes for which personal data will be processed
  • a full list of personal data for which consent is given
  • the name and address of the person or legal entity entitled to process the personal data, for which consent has been granted, on behalf of the Company, if the processing is delegated to them
  • a list of actions regarding personal data for which consent is being given, as well as an overview of the processing methods that can be used to process it
  • the validity period of the consent during which the data may be processed, and in which way the consent can be withdrawn
  • the signature of the person granting the consent or their legal representative

 
– By performing specific actions that expressly indicate the will to establish a legal relationship with Company, such as signing up with Company and creating an account, registering for the services offered, or executing financial transactions into a previously created account.  

Performing such actions is a condition that enables the person to participate in betting on the Company website in accordance with the Terms and Conditions, place bets, and receive winnings through the created account, in order to comply with the rules set forth by the gambling operator.
Your consent is not required to process your data in any of the following situations:

  • when processing of the data is required for the purposes set forth in international agreements of the local legislature, for the due performance of legal duties and functions
  • when personal data must be processed for the purpose of serving justice or executing an official court decision or another decision by a relevant legal body
  • when personal data must be processed for the purpose of protecting the vital interests of the personal data subject, including but not limited to their health and life
  • when personal data must be processed for the purpose of exercising the legitimate rights and interests of the Company or third parties, as long as your rights and freedoms are not violated
  • when personal data must be processed in the interest of obtaining specific statistical data, as well as for other research purposes, in this case, your personal data will be anonymized, except for cases when otherwise required for marketing purposes
  • when an unlimited number of people have free access to the personal data being processed, as granted by you
  • when the personal data being processed is subject to obligatory disclosure according to local laws

The Company fully complies with the provisions of the General Data Protection Regulation (GDPR) regarding the procedures of withdrawing consent already granted, obtaining information about your personal data availability, and having your information amended, blocked, or permanently erased by the Company.

WHY WE COLLECT YOUR INFORMATION

The information we collect includes personal identification information, such as first and last name, date of birth, credit card information, home address, email address, phone number, and other details that may be appropriate.
You may be asked for personal data when using the website, creating an account, or using the services we provide. Personal data that can be requested from you may include:

  • contact details, which include your email address and phone number
  • residency information (such as your home address)
  • payment information
  • transaction history
  • website preferences
  • feedback on services used

 
We collect, process, and store information on our servers according to applicable legislation.
When you are interacting with our websites and using our services, your unique activity log is recorded, which includes the following information:

  • IP address
  • time spent using the website
  • date of access
  • specific pages viewed
  • language preferences
  • software crash reports
  • browser type used

 
This information is collected and analyzed to make sure we can provide better service.
We never collect your information without first making you aware.

HOW WE COLLECT AND PROCESS INFORMATION

We may automatically collect certain data, as mentioned above, and obtain your personal data whenever you voluntarily provide it while interacting with the Company website or using other services and communications.


Personal data can also be obtained from other service providers and from customer lists obtained from third-party suppliers in a strictly legal manner and in full compliance with all applicable laws and regulations.

Third-party service providers may be used for technical support of your monetary transactions and proper maintenance of your account.


Any personal data obtained from service providers, third-party service suppliers, and e-commerce services in the ways mentioned above will be used strictly in accordance with the provisions outlined in this Privacy Policy.

Your personal data will be disclosed to third parties in strict accordance with this Privacy Policy and applicable legislation.

USING THE DATA COLLECTED

The personal data you provide is intended to help us offer you a high-quality support service, keep you secure throughout your time using the website, check and verify your identity, properly process your transactions, and facilitate your participation in third-party promotions, as well as for a range of other purposes related to the provision of our gaming services.

 

Because of this, during the provision of our services, we may share your personal data with our carefully selected partners (including any other parties that have arrangements with you about the sharing of your data).
We may also use the personal data you supplied us with to:
 

  • send promotional offers and information about the products and services on offer
  • send promotional offers and information about the products and services offered by our partners, to give you a wider range of services and improve your customer experience.

 
Sometimes we may request that you provide information to us via special surveys and during competitions. You are free to decline to participate in such events and not disclose any personal data.

 

Information we may request may include contact details (including your name, email address, and phone number), geographic information (such as your address and postal code), and your exact age.

 

It is understood that by participating in any competitions run by the Company and accepting prizes or claiming your winnings, you provide consent for us to use your name for promotional purposes without being entitled to any sort of supplemental remuneration, except in cases when such remuneration is required by law.

 

If you haven’t decided whether you wish to receive promotional information from us, your personal data (such as your email address and phone number) may continue to be used to keep you informed regarding our products and services, and to notify you about our promotions and other gaming products (such as betting, backgammon, online poker, and the like), which may include third-party products and services we consider it important to inform you about.

INFORMATION DISCLOSURE

Your personal data is not disclosed to any other companies, organizations, or people not affiliated with the Company.


Your personal data may be disclosed to other companies, organizations, and people not affiliated with Company, provided that you have granted us consent to do so.

 

Your personal data may be disclosed if we are required to do so by law, or we strongly believe that doing so is critical to:
 

  • comply with legal requirements or procedures involving our company or our website, or services we provide, or any other circumstances when we are legally required to do so
  • protect our rights or property
  • protect other customers using our products or services

 
If we have reason to believe that someone has committed or is intending to commit a dishonest and illegal act, such as:

– tampering with games
– committing payment fraud (which includes using stolen cards)
– requesting payment reversals and cancellations
– performing prohibited transactions (including money laundering)
the Company reserves the right to share this information and your personal data with other gaming websites, law enforcement authorities, credit card companies, and other relevant regulatory agencies.

 

Your personal data may be passed on to appropriate institutions for the purpose of carrying out public research and preventing gambling addiction.

ACCESS TO YOUR DATA

You can choose to opt out of receiving promotional messages from us in any of the following ways:
 

  • by opting out in your account settings, available on our sites or via our services
  • by replying to any promotional newsletter sent by us
  • by sending an email to our customer service representative via any of the available channels

 
In addition, you can get in touch with us at any moment if you need:
 

  • to know which information we collect, process, and store, and from which sources we obtained it
  • to confirm the accuracy of the personal data supplied by you or obtained by us in any other way
  • to update the personal data collected and currently stored
  • to file a complaint regarding how your personal data is being used

 
We will update any information already stored, provided you can prove that the changes are reasonable and necessary, and provide sufficient proof of your identity.

 

To clarify, no provisions of this Privacy Policy prevent us from having to share your personal data if we are required to do so by a formal request filed by an appropriate legal authority of your country.

COOKIES

INFORMATION STORED ON YOUR DEVICE

 

When you are using our services, certain information is stored on your device with your consent. This information is commonly known as “cookies”, which are small text files that store your preferences. Cookies are stored on your device during website visits and while using our services.

 

We also use flash cookies, which are similar to browser cookies described above and allow us to store information about your visits across our various websites.

 

Neither type of cookies can be used to gain access to your device or computer, or use any information stored on them. Both types of cookies are used solely for monitoring purposes.

 

These methods are also used to see exactly how you use our services and to understand your preferences. Cookies are useful for monitoring site traffic and improving the services provided, to increase your interest in staying with us as a customer. Flash cookies and browser cookies also help us ensure that you are shown only relevant and precisely targeted ads.
STRICTLY NECESSARY COOKIES

 

“Strictly necessary cookies” are cookies crucial for the user to navigate the website and use all available features, including access to sections where payments can be made. These cookies are in place to ensure the proper functioning of the website.
REGISTRATION COOKIES

 

These cookies store the information you enter upon registration and let us provide you with high-quality services. This data helps us better understand what you need as a customer and ensures you enjoy your visit and our services.
WEBSITE COOKIES

 

These cookies are used to collect information about how visitors use the services we offer. There are different types of cookies based on what they are intended for:

  • “Session-based” cookies. These cookies are stored on your device during your visit to the website and enable faster navigation. Their use allows us to offer our registered customers more relevant information and experiences. These cookies expire automatically when your browser is closed.
  • “Persistent” cookies (including flash cookies). These cookies stay on your computer for a specific period of time.
  • “Analytical” cookies. These cookies are used to count how many visitors access the website and use our services, which helps us improve your navigation experience and allows you to find things faster.

You always have the choice to accept or decline cookies.

 

Most web browsers accept cookies by default, but if you choose to, you can always modify your browser settings to have full control over which cookies are accepted.

 

Using your web browser, you can delete, block, or allow all cookies, block cookies from third parties, clear all cookies when you close the browser, start incognito mode sessions to browse the internet without storing any data on your device, or extend the options available within your browser by installing add-ons and plug-ins.
Below you can find links to information about managing cookies in various browsers:

Please note that we are not responsible for any content on other websites. Also, it is our duty to inform you that if you turn off cookies, you will not be able to access all of the Company’s features.
 

FLASH COOKIES


Flash Player allows you to manage your preferences; you can change settings to prevent the use of Flash cookies.


Please note that declining all cookies will prevent you from using some features and services. For instance, you will not be able to choose the interface language.

CONSENT TO INFORMATION BEING SHARED WITH ELECTRONIC SERVICE PROVIDERS

To be able to play games involving real money on our website, you will need to transfer money to your player account. You will also need to be able to withdraw funds from your account. To facilitate these processes, we may resort to third-party electronic payment systems.


By accepting this Privacy Policy, you also provide your consent to your personal data being transferred to third parties as required for the proper processing of your transactions, including outside of your country in some cases. We have measures in place to ensure security when third-party systems are used to process payments.

CONSENT TO BEING SUBJECTED TO SECURITY REVIEWS

Our Company reserves the right to conduct security reviews at its discretion to verify the personal data you provided when you registered, verify financial transactions, and ensure proper use of the services. This may be done to ensure there are no violations of any applicable laws or of our Terms and Conditions.
By continuing to use our services and thereby accepting our Terms and Conditions in their entirety, you authorize us to use and disclose your personal data to third parties for the purposes of conducting such security reviews at our discretion, which may involve transferring your information outside your country.

Security reviews may include (but are not limited to) ordering credit reports and checking the information provided against the available third-party databases.

SECURITY

Realizing the importance of offering complete security to our users, our Company is committed to employing all available methods to ensure the confidentiality of your data and the accessibility of any necessary information. 

All personal data obtained from you is encrypted and stored in a database protected by a password and regularly updated firewall software. Our services rely on 128-bit encryption, SSL Version 3.
We also make every possible effort to ensure that our affiliates, subsidiaries, agents, suppliers, etc., take adequate security measures. However, you should be aware that sending information over the internet is, by definition, never totally secure, and as a result, we are unable to guarantee the security of your data during its transfer.
Therefore, please be warned that you SEND ANY DATA AT YOUR OWN RISK. Once your data is received, the Company has appropriate procedures and methods in place to ensure its security.

PROTECTION OF MINORS

Our services are not intended for minors (those under the age of 18 or the lawful age in their jurisdiction) and should not be used by them.
Any person signing up with us and using our services confirms, expressly or by using our services, that they are at least 18 years old or the lawful age in their jurisdiction. According to our policies, security reviews are conducted to uncover any attempts by minors to use our services. 

Should we become aware of any attempts by minors to submit personal data and start using our services, we will take all necessary measures to remove such information from our records.

INTERNATIONAL DATA TRANSFERS

Please be advised that the personal data we collect from you may be stored and processed in any country, based on where our affiliates, suppliers, partners, or agents provide gaming services.

 

By using our services, you give your consent to any information supplied by you being transferred outside your country, including to countries whose privacy laws may not be considered to be adequate.

 

Nevertheless, we do our best to ensure that our affiliates, agents, partners, and suppliers comply with international privacy standards and adhere to this Privacy Policy.

THIRD-PARTY RELATIONSHIPS

We cannot ensure the protection of any information that you provide to a third-party website that links to our services or of any other information collected by any third party managing it in compliance with our affiliate program (if applicable) or otherwise, since these third-party online services and websites are not owned by us and are operated independently from us.

 

Be careful. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

LEGAL DISCLAIMER

Our company shall not be held liable for any events beyond our direct control. We shall not be held liable for any damage, direct or indirect, arising from the unlawful use or theft of your personal data.

 

Due to modern technologies being complex and ever-changing by nature, we make every effort to ensure error-free and smooth operation and the confidentiality of your information when redirecting you to other websites. However, we are unable to provide any guarantees regarding websites beyond our control and not covered by this Privacy Policy. 

When visiting such websites, please be advised that the website operators may also collect your personal data and use and process it in accordance with their privacy policies, which may differ from ours. Please make sure to familiarize yourself with these policies before consenting to the collection and use of your personal data.

 

We are also unable to guarantee the security of your personal data during transmission through various communication channels, even though we make every effort to ensure secure processing and transmission. Please be warned that you SEND ANY DATA AT YOUR OWN RISK.

CONSENT TO PRIVACY POLICY

By using our services, you expressly and freely declare your agreement with our Privacy Policy and grant us the right to collect, process, and store your personal data.

 

This Privacy Policy should be evaluated in conjunction with our Terms and Conditions, as well as any Terms and Conditions posted on our other platforms and websites.

 

Changes may be made to this Privacy Policy from time to time, and you can stay up to date with these by checking our Terms regularly. Your continued use of our services following any such changes constitutes your acceptance of the new Privacy Policy in its entirety.

 

This is the entire and exclusive Company.com Privacy Policy, effective from 01.01.2020 and superseding any previous versions. It is your responsibility to check our Terms and stay informed of the latest amendments.

ANTI-MONEY LAUNDERING/COMBATING THE FINANCING OF TERRORISM

The betting company Company has measures in place to prevent and combat money laundering and international terrorism (the AML Policy). The Company has a zero-tolerance policy towards any illegal activities. 

To fulfill its obligations under the AML policy, the Company undertakes to inform all appropriate authorities if there is any reason to suspect that any funds deposited by any users at any point were linked, directly or otherwise, to any illegal activity, including but not limited to terrorism. The company undertakes to block any such funds and take the appropriate measures outlined in the AML policy.
Money laundering means the following:


– attempting to hide or actually hiding information regarding the ownership, source, location, movement, or disposal of any property that was at any point obtained as a result of an illegal activity
– moving, converting, or performing other similar actions with property that was obtained as a result of illegal activities to conceal the fact of its having been obtained illegally
– assisting any persons involved in any of the above-mentioned activities to avoid legal consequences
Numerous countries have pledged to fight against money laundering and the financing of terrorism by preventing the infiltration of illicitly obtained capital into their economies.
The Company relies on internal laws and regulations, along with a range of measures, to provide any necessary assistance to international organizations combating money laundering and the financing of terrorism worldwide.
By creating an account, you effectively accept the following obligations:


– to comply with all laws and regulations related to combating money laundering and the financing of terrorism, including but not limited to the АМL Policy
– to provide us with any information in your possession or any suspicions about any of the funds deposited having been received from illegal sources or as a result of any unlawful activity as defined by the appropriate international organizations or applicable laws
– to provide us with any reasonably required information if there are any suspicions about funds having been obtained illegally
The Company has the right to perform the following activities regarding your information:


– collect and store user identification information, as well as any reports on any changes made to that information
– monitor users’ accounts for any activity that appears suspicious, as well as for specific transactions
– ban the account of any user suspected of involvement in money laundering or any sort of criminal activities – according to internal legislation, the Company does not have an obligation to inform said user of the fact that their account has been banned, and the information passed on to the relevant authorities
The Company adheres to specific internal AML procedures to carry out identity verification, both initial and ongoing, based on each user’s individually assessed risk level. Therefore, the Company will do the following:


– request the minimum amount of information required for confirming identity, such as your full name, date of birth, registered or residential address, and financial sources used to make deposits
– record and keep all data collected and your proof of identification, as well as records of verification methods used
– check your personal data against that of people suspected of terrorist activities as provided by the relevant authorities
In the interests of confirming the authenticity of the data requested and obtained from users, the Company may request additional documents, such as:


– a passport or ID card, or any other document of equal value containing the following information: name, date of birth, and photo of the document holder issued by a relevant authority
– a utility bill (no older than 3 months) or other documents that can be used to confirm the user’s address
Additional information may be requested by the Company if deemed necessary, including notarized copies of documents.

DATA RETENTION

As stated under our Terms and Conditions, both you and the Company can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. 

This data shall be used only if required by competent authorities in inquiries into financial and fiscal records, fraud, money laundering, or other illegal activity.

You are to note that, due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain the personal data of players submitted during registration and any data provided during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. Therefore, requests for erasure before the lapse of this period cannot be entertained.